Effective Date: [Insert Date]

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1. Company Information

Company Name: Universal Express
Address: City Palace, 61 UGF, Chauri Sadak, 141008
Contact Number: +91 98880 67321

2. Services Offered

Universal Express provides domestic and international courier, logistics, and shipment handling services. We may use third-party courier partners for delivery.

3. Acceptance of Terms

By using our website or services, you agree to these Terms & Conditions.

4. Booking & Shipment Policy

• Provide accurate sender and receiver details
• Incorrect details may cause delays
• Shipments depend on size, weight, and restrictions

5. Prohibited Items

• Illegal goods
• Hazardous or flammable items
• Explosives
• Restricted items by law

6. Delivery Timeline

Delivery timelines are estimates and may vary due to weather, customs, or unforeseen conditions.

7. Charges & Payments

• Payment required at booking
• Extra charges may apply
• Rates may change without notice

8. Liability & Compensation

Universal Express is not liable for indirect losses. Claims must be reported within 48 hours.

9. Third-Party Carriers

We may use third-party services and are not responsible for their delays, but we assist in resolution.

10. Tracking Information

Tracking is provided for convenience and may not always be real-time accurate.

11. Cancellation & Refund

• Cancellation allowed before dispatch
• Refunds subject to deductions
• No refund after dispatch

12. User Responsibilities

• No misuse of website
• No unauthorized access
• Follow legal regulations

13. Privacy

Personal data is used only for service and communication purposes.

14. Website Usage

Website content is informational. Unauthorized use is prohibited.

15. Force Majeure

We are not liable for delays due to natural disasters, strikes, or government actions.

16. Changes to Terms

Terms may be updated anytime. Continued use means acceptance.

17. Governing Law

Governed by the laws of India.

18. Contact Us

Universal Express
City Palace, 61 UGF, Chauri Sadak, 141008
📞 +91 98880 67321